Basiq Status

All Systems Operational

About This Site

This is Basiq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Basiq, don't hesitate to get in touch with us at support@basiq.io and we'll get back to you as soon as we can.

APIs Operational

Dashboard Operational

Documentation Operational

Website Operational

CDR Connectors Operational

Web Connectors Operational

Operational

Degraded Performance

Partial Outage

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Maintenance

System Metrics Month Week Day

API average response time

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Developer Dashboard uptime

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Past Incidents

Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

Commonwealth Bank (CBA) Web Connector - Significantly increased failure rate

Resolved - We are closing this incident as there is no immediate resolution available within our control. The degradation in performance of the CBA web (scraping) connector is due to the recent enforcement of mandatory Multi-Factor Authentication (MFA) by CBA, which cannot be bypassed or automated within the scraping framework.

This security step taken by CBA means that access via the scraper connector will remain degraded or unavailable for the foreseeable future. We will no longer provide updates under this incident, but we continue to monitor the situation and explore alternative approaches where possible.

Please note that this issue is isolated to the scraper connector. CBA Open Banking connections remain fully operational and unaffected.
We appreciate your understanding and encourage partners to consider Open Banking connections where available.

Thanks for your understanding

— The Basiq Team 💙
Oct 24, 16:29 AEDT

Identified - We are currently observing significant degradation in the performance of our CBA web (scraping) connector. This issue stems from the recent introduction of mandatory Multi-Factor Authentication (MFA) by CBA, which cannot be bypassed or automated within the scraping framework.

Please note that this issue is isolated to the scraper connector. CBA Open Banking connections remain fully operational and unaffected.

As a result, data retrieval via the scraper connector may be intermittent or unavailable. We are actively monitoring the situation and assessing potential alternatives, but at this time, access through this connector is impacted.

We appreciate your understanding and will continue to provide updates as more information becomes available.

— The Basiq Team 💙
Aug 7, 13:32 AEST

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.